Payment and Security

We accept a variety of payments including Visa, MasterCard, Maestro, American Express and PayPal.

Placing an order

Orders can also be placed in the Donatella Balsamo Online Store. Once you have found the item you would like to purchase, click on the add to cart button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.

How can I cancel an order?

Cancellations can only be made if your order has not yet been dispatched. For any enquiries regarding cancellations, please contact our customer service team.


At the checkout, you can proceed as a guest or create an online account with us once you have placed your order. The purchase price for goods ordered is due when you place your order.


At the present time, we only accept payment in British Pound currency.

For further information regarding payment please contact us.


Products and prices are as shown on the website. Products are available as long as they are in stock. We reserve the right to change, update, improve or discontinue the products offered on the website at any time without notice.

There is no liability for lack of items in stock or for products not being available

Any commercial resale or distribution of Donatella Balsamo products sold on the Website is strictly prohibited.

Please note that after your order has been dispatched, no requests to change or cancel it can be considered.